Clear explanation thoda kam tha, aur woh bhi billing ke context mein
Jab maine WFHI ke software aur training ke baare mein pucha, toh mujhe lag raha tha ki sales team sab cheez achhi tarah se explain karenge, specially payment options aur invoicing process ke baare mein. Lekin jab main sign-up kar rahi thi, mujhe kuch clear nahi tha regarding automatic updates ke charges ya billing cycles. Main expect kar rahi thi ki har step detail mein bataya jayega, jaise ki payment deadlines, renewal policies, aur refund option ke bare mein. Thoda wait karne ke baad finally mujhe telephonic support mila, par usmein bhi sab kuch bahut general tha, specific queries ke liye clear response missing tha. Training aur onboard process toh achha laga, par shayad sales ne jo pehle explanation dena tha usmein clarity ki thodi kami thi. Mujhe thoda doubt raha ki woh software ka actual use case mere time zone aur schedule ke hisab se kitna fit rahega, lekin training sessions ne kaafi madad ki. Agar sales process mein thoda aur detailed explanation hoti regarding invoicing aur payment timeline, toh mujhe zyada confidence milta. Abhi jaisa tha, mujhe lagta hai customers ke liye thoda confusion create ho sakta hai agar wo pehle se sab terms nahi padhte. Overall, product achha hai aur support bhi theek hai, bas thoda sales wale part mein transparency improve ho toh experience aur better hoga.