Clear explanation sirf invoice process ka tha
Main keh sakti hoon ki software ka jo invoice aur payment process hai wo kaafi clearly explain hua tha onboarding ke dauran. Usmein koi confusion nahi thi, aur sign-up ke point par bhi sab sequential tha. Lekin training module aur dialer ke use karne ka tarika itna acha se samjhaya nahi gaya. Database setup ka manual thoda incomplete tha aur telephonic support par alag alag log alag batate the, jiski wajah se frustration hui. Maine expect kiya tha ki software updates aur automatic syncing features ki details thodi detail mei milengi, par wahi bhi thodi leni deni reh gayi. Software ki basic functionality samajh aayi par advanced workflows ko leke clarity nahi thi. Overall, invoice aur basic sign-up sequence theek tha par baki cheezon ko short-cut lagaya gaya. So, kuch chizein sahi aur kuch thodi lost thi.