Clear explanation only about invoicing
I found the invoicing process clearly explained, which really helped me understand how payments would be managed. That was the one area where I felt properly guided from the very beginning. However, many other aspects of the sales and pre-purchase experience left me somewhat confused. The details about software features, especially how the dialer and automatic updates work, weren’t very clearly shown upfront. This made the initial steps feel a bit overwhelming. Some documents and training information seemed to assume previous knowledge, which was hard for me to grasp. The sign-up process itself was okay, but I wasn’t fully sure what came next at certain points. Support was not very proactive with clarifications unless I asked specific questions. I did like how the invoicing and payment information was straightforward, and the platform's dashboard showed this clearly. Overall, I think the clear invoicing section was the standout, but I would have wanted better initial explanation to feel fully confident from the start.