Clear explanation only about billing
I was mostly disappointed with how the sales and pre-purchase information was conveyed. The onboarding flow and software features were not clearly explained, leaving me uncertain about what I was actually signing up for. The calling tools and database seemed useful in theory but needed much more clarity upfront. However, I will admit the payment and invoicing process was straightforward and as expected, which at least reduced some stress. Despite that, the automatic updates and training session details were quite vague and confusing. I tried to reach out to telephonic support for help, but the information given was inconsistent. Overall, I felt the initial steps lacked the detail necessary to make an informed decision, even though billing stood out as one part that was handled decently. Still, without clearer pre-purchase guidance on the software use, I’m hesitant to recommend it to others.