Clear explanation on invoice helped, rest was a bit fuzzy
When I first engaged with the sales and pre-purchase process, one particular moment stood out which was the clear explanation I got regarding the invoicing system. It reassured me about the payment flow and billing timeline. That clarity was spot on and helped me feel confident signing up. However, the rest of the sales communication was a bit vague. For example, some details about the setup steps and feature scope were not as straightforward as I would have liked. This made me spend extra time figuring out some parts on my own post-purchase. The software itself is robust, but initial expectations were a bit unclear. Support did help clarify some points later, but the onboarding would have been smoother if the sales talk included all those specifics upfront. So, while that one moment with invoicing details went very well, the overall explanation of the full service felt lacking in details at first. Still, with some patience, everything fell into place and the product performs well.