Clear explanation of software capabilities but pricing details were vague
I found the sales and pre-purchase communication fairly clear regarding what the WFHI software and training offered. The team took time to explain how the dialer and database features would fit into my workflow, which was helpful. They also outlined the onboarding steps and how automatic updates generally roll out, so I knew what to expect on the technical side. However, the pricing details and invoicing procedures were not as straightforward. There was some ambiguity about recurring fees and renewal terms that I wished had been explained more transparently upfront. Despite this small reservation, the overall clarity about software functionality and training logistics made me feel relatively confident proceeding with the purchase, knowing that support was available should I need it.