Clear explanation nahi thi, will hesitate to do again
Main billing aur payment ke bare mein kahun toh, mujhe clearly samajh nahi aaya ki kab payment due hai aur kaise confirm karna hai. Jo invoice bheja gaya, wo thoda confusing lagta tha kyunki usme instructions simple tareeke se nahi likhe the. Payment options ke baar mein bhi poora explain nahi kiya gaya, isliye mujhe baar baar customer care ko call karna pada. Yeh process simple hona chahiye tha, par kuch jagah pe mujhe laga ki details chhupi hui hain ya unclear hain. Agar mujhe phir se software use karna pade, toh main shayad billing process ke liye ready nahi rahunga jab tak ye clear instructions na mil jaye. Software ka baki hisaab theek tha, par billing ke wajah se frustration badh gayi. Isliye main strongly sochta hoon ki billing instructions improve ki jayen, tabhi main dobara purchase consider karunga.