Clear explanation mostly, but some areas needed more detail
Before using the software, I was expecting the sales process to walk me through every step of getting started in detail and clarify all billing and training related concerns. While much of the key information was well explained, especially about software access and payment procedures, there were a few areas where the explanations felt a bit thin. For example, I wasn’t initially sure how automatic updates would be applied or how exactly the dialer would integrate with the database. The sales team was helpful when I requested clarification, but I would have preferred if these details were proactively covered from the start. Despite this, most things were made understandable, and it gave me enough confidence to proceed. Overall, the explanations met my expectations in many ways, but a little more upfront information would have made the experience smoother.