Clear explanation missing on some key features
I've gone through the training materials and honestly, some parts were well laid out but others felt lacking. The onboarding process was mostly straightforward but I kept waiting for clearer instructions on managing the database feature. They mention it a lot but the explanation was skimpy and I ended up having to figure out a lot on my own. The dialer and calling tools were better documented, though not perfect. Automatic updates are a good idea but it isn't clear what changes happen after each update, which can be disorienting when things suddenly change on the interface. The payment process and invoicing were easy enough to understand, so no issues there. Support tries their best but sometimes their answers just point you back to the same vague instructions. Overall I feel that for first-timers, the training could use more concrete examples and step-by-step guidance especially around key features.