Clear explanation missing in support, could have been better
While the support team was generally responsive, the explanations provided lacked clarity for my specific queries. For example, when I asked about using the calling tools, the advice was vague and did not cover step-by-step what I needed to do. This made it difficult to completely solve the problems without additional back-and-forth communication. The telephonic support responded in a polite manner and did try to help, which I appreciate, but sometimes the instructions could have been more straightforward and precise. Also, some suggestions seemed to assume prior knowledge that I did not possess, making it a bit hard to follow. Still, the important thing is that I eventually managed to resolve issues, but clearer initial guidance would definitely have saved time and effort. I think better documentation or more structured communication would help future users significantly.