Clear explanation for dialer, rest was confusing
During the training and onboarding sessions, I found the explanation about the calling tools and dialer quite clear and straightforward. That particular moment gave me confidence because I understood how to use the core calling features effectively. Unfortunately, the rest of the training wasn’t as well-structured. Many parts were vague and rushed, making it difficult to grasp how to navigate the database feature or where to find important updates within the software. The onboarding flow was somewhat scattered, and I often felt unsure whether I had understood the process fully. While the dialer segment was good, the general lack of clarity in other areas made me hesitate to fully rely on the training alone. It left me with more questions than answers in some sections. I would have appreciated a more consistent explanation across the entire workflow instead of just one well-explained element. So overall, there was one good part and several weaker aspects, making the whole experience somewhat uneven.