Clear explanation, but that one part really stuck out
I found the sales and pre-purchase process with WFHI to be pretty clear mostly. Signing up and understanding the invoicing process was straightforward, and the information provided helped me know what to expect. What really stood out to me though was how well they explained the database feature. It was detailed in a way that made the technical aspects easy to grasp, which gave me confidence before moving forward. On the downside, some of the automatic updates weren't as clearly communicated, and I had to figure out certain impacts on my workflow on my own, which could have been smoother. The calling tools and dialer were introduced at a good pace, but I would have preferred a bit more info on how to customize them early on. Telephonic support was there when I needed it, but the interactions felt routine rather than personalized. Overall, I’d say this process did what it needed to, but the database explanation really made a difference and that’s what I remember most from the whole experience.