Clear explanation but a bit more depth would have helped
The training sessions started with a good overview of the software and the onboarding process. Each module was explained clearly, and the flow made sense as we moved from setting up accounts to using the dialer and database features. The trainers made sure that everyone followed along, and I appreciated how questions were answered promptly during the sessions. However, I felt that some parts of the training could have gone a little deeper, especially around troubleshooting common problems and optimizing the calling tools. While I understood the basics well enough to work independently, I sometimes wished there were more detailed examples or guides for complex scenarios. The billing and payment process was well explained with clear instructions on invoicing and renewal. Overall, the experience was positive, and I am confident about using the software, but adding some more advanced content or resources could make the training even better. It would be nice to have access to a knowledge base or follow-up webinars to cover those missing details.