Clear Expectations, Unclear Communication
I had expected the communication and support from WFHI to be clearer based on the onboarding documentation. Unfortunately, when I reached out for help, the explanations I received were somewhat confusing and left me with additional questions. The telephonic support was polite but lacked the detailed guidance I wanted to resolve specific issues with the calling tools and database features. On the upside, automatic updates did bring some improvements over time, and the invoicing and payment processes remained clear throughout. I appreciate the supportive intent behind the responses, but I needed more precise and easy-to-understand instructions. It felt like pieces of information were missing or not conveyed well in the training sessions, which made self-onboarding slower than I had hoped. While the software overall has potential, better communication would have greatly improved my experience and confidence in using the platform independently.