Clear enough to understand, but not perfect
My overall experience with the sales and pre-purchase explanations was somewhat mixed. On one hand, the team did provide clear information about the features of the software and gave basic pointers during sign-up and payment setup, which helped ease my initial doubts. On the other hand, some of the technical details were glossed over or explained too briefly for my liking, leaving me to figure out parts of the database and calling tool functions by trial and error during onboarding. The invoicing was straightforward and communication was polite, but I felt that a more detailed walkthrough could have made the early stages less uncertain. So, while the support was adequate, I believe a bit more elaboration upfront would have improved my confidence in using the product fully right away.