Clear enough explanation, but could use more patience
I found the support and communication from WFHI generally clear, which gave me a good feeling about their service. Their explanations around setting up the calling tools and using the dialer were pretty straightforward so I could manage most parts without much stress. However, sometimes their responses were a bit rushed, and I felt like they didn’t totally walk me through a few more complicated features like the database integration or the automatic updates. I kept having to circle back with the team or check different parts of their documentation myself to make sure I fully understood. So while overall I think the training and support were good, a little more detailed guidance in those tricky areas would have been nice. The sign-up and payment process were pretty smooth too, so that helped keep things simple. What I liked most was that when I did get clear explanations, I could actually use the software effectively and feel confident. Just wish the communication felt a bit more patient sometimes so I didn’t need to double back so often.