Clear enough except for one onboarding head-scratcher
The training and onboarding overall were pretty helpful, giving a good introduction to the software and its calling tools. Most parts were explained clearly enough that I didn’t feel totally lost during setup. One moment that stood out was when they jumped through a feature in the database that I wanted to understand better. It wasn’t given much detail, and I had to figure it out on my own later, which was a bit frustrating. Other than that, the automatic updates ran quietly, and the onboarding flow was smooth. The telephonic support was reachable when I needed to ask a quick question, which was nice. The invoicing and payment process was fine too, straightforward and hassle-free. I’d say if the training had included a bit more depth on some of those features, it would have been nearly perfect.