Clear enough but with room to improve
The training and onboarding explanations were a mix of helpful and frustrating. On one hand, the basics of using the software, like navigating the dashboard and making calls, were explained clearly enough so I didn’t feel totally lost. On the other hand, some parts, particularly the steps for database management and updates, seemed rushed or assumed prior knowledge that I didn’t have. This left me having to re-watch some sessions or read documentation repeatedly, which became tiring. The calling tools worked fine but I wish the training had spent more time on common troubleshooting since support can be slow. The sign-up and invoicing were easy to handle, at least, so I didn’t struggle there. It’s like I got some good help early on but could have used a more thorough breakdown of the technical details; still, I managed to get by with some extra effort.