Clear enough but could be better explained
My experience with WFHI’s sales and pre-purchase communication was mixed. On one hand, the training gave me a decent overview of the database and calling tools, which was helpful. On the other hand, some aspects of the onboarding steps were a bit vague and made me wonder about what exactly was expected next. The sign-up and payment parts were explained fairly well, but I still had moments where I wanted clearer instructions. The automatic updates were a nice feature and worked seamlessly, which made me feel the software was kept current without fuss. However, I think the initial sales dialogue could be more transparent, especially for new users without prior experience of such software. Telephonic support helped clarify some doubts, but it wasn’t always easy to reach someone immediately. So in short, I’d say it’s workable, but not the clearest explanation I’ve received during a software purchase.