Clear disconnect on what I expected and what I got
You need to seriously reconsider how the sales and pre-purchase materials set expectations for your software and training offerings. When I first read through everything, I was led to believe the entire onboarding process would be streamlined and easy, especially the sign-up, invoicing, and payment components. However, what I encountered was quite different. The payment process was technically fine and handled securely, which I will give you credit for, but the overall flow felt fragmented and confusing. The explanations around the calling tools and database features did not match the clarity promised, making it harder to align the software with my intended workflow. Furthermore, automatic updates arrived at inconvenient times without much advance notice, which interrupted my use unexpectedly. Support communication, while polite, often left me waiting for answers I needed more promptly, slowing down my progress. Please understand that clear, consistent communication right from the beginning is crucial because it shapes whether customers feel confident moving forward. Unfortunately, this mismatch between expectation and reality tainted my experience, overshadowing the aspects you did get right.