Clear dialer instructions worked but database setup was confusing
Hey, so I wanted to share how the support communication went for me using the WFHI software. The good part was that the dialer setup instructions were really straightforward and easy to follow, which saved me a lot of headache trying to get started. When I had doubts during that step, the support helped clarify things quickly, which was awesome. On the flip side, when I tried working through the database integration, the explanations felt a bit vague and I found myself asking the support multiple times. Sometimes the replies were helpful, other times not so much, which left me a little unsure if I had set it up correctly. It’s a bit weird because the one thing that went smoothly was the call dialer part but the database, which is equally important, didn’t get the same level of clear communication. So overall, I’d say the support was hit and miss, definitely not bad but room for improvement there.