Clear confusion, but a tiny bit of clarity sometimes

Clear confusion, but a tiny bit of clarity sometimes

I have to say the wording used in the software and training was mostly confusing for me, so I struggled to understand how to use the calling tools and dialer properly. The labels on buttons were inconsistent which added to my frustration during onboarding. However, I did find one or two labels that were quite clear and gave me a little insight into the database management feature. Overall, though, the communication felt muddled and didn’t meet my expectations given my need for straightforward instructions. The telephonic support tried to help but the explanations weren’t always easy to follow either. I hoped for smoother guidance especially when setting up initial workflows, but that wasn’t what I got here.