Clear communication only after much trial and error
Using the software, I found that most of the features were not very self-explanatory at first. For example, setting up the dialer required me to read through multiple guidance documents before I felt comfortable. The training materials helped but lacked some depth about the database tools integration. When I reached out to the support team via phone, I initially received basic instructions that didn't fully address my concerns, leaving me to experiment with settings on my own. Gradually, with repeated calls and some patience, I got clearer answers and better solutions for my issues. What was positive was that the automatic updates rarely broke anything and actually improved some functions. Still, I think the support communication requires enhancements to be more straightforward and proactive so users don’t have to figure out too much independently. The support's willingness to help was clear, but the experience was more laborious than expected.