Clear communication during sales helped my confidence
In terms of the sales and pre-purchase experience, I felt reasonably confident by the end of it. From the initial inquiry, there was a clear explanation about what the software includes and how the payment process works, which I appreciated. The sign-up was straightforward with invoices generated promptly, and I could track the process through their portal easily. However, I did feel that some of the technical details around updates and database features could have been explained more thoroughly before purchase, as I had to clarify these later through support calls. The telephonic support was polite and helpful when I reached out, but I would have preferred fewer instances where I needed to do so just to understand the product fully. Overall, while the experience was positive and built my confidence, the slight lack of technical detail upfront was a small downside.