Clear communication, but something still missing
I reached out to support a few times during the onboarding process, mostly about how to navigate the dashboard and use the calling tools. Each time, they explained things so clearly that even when I felt totally lost at first, I could eventually piece everything together. The explanations circled back to the same key points, which helped me remember better. However, something I found missing was a bit more proactive follow-up after initial questions. It felt like once they answered my question, that was it, and I wasn’t sure if I could ask more or if that was the end of the conversation. The support was good but a little more outreach or a quick summary after calls would have made the whole experience smoother. Overall though, the communication was clear enough that using the dialer and database wasn’t too frustrating, I just wished for a bit more of a guided hand once the basics were covered.