Clear communication but one issue stood out
My experience with the WFHI support team has generally been very positive, especially in how they handle situations when things go wrong. I encountered a minor hiccup during the initial training phase where some features didn’t work as expected. The support team was quick to respond via phone, and their explanations were clear, which made the whole process a lot less stressful. They patiently walked me through the troubleshooting steps, which I really appreciated. The only reservation I have is the occasional delay in telephonic assistance; sometimes I had to wait longer than I expected to get connected to the right person. Aside from that, their proactive communication about software updates was a big plus — it kept me informed without me having to ask. Invoicing and payment flows were straightforward after signing up, with clear notifications and receipts. Overall, the balance between competent technical help and clear communication impressed me, but quicker call response times would make the experience even better.