5 out of 55 of 5Verified purchaseSupport and communication
Clear communication but missed a quick FAQ section
Finding answers via telephonic support was okay, but I often found myself waiting before getting a clear response. The support team knew their stuff and was patient with repeated questions, which is good because I wasn’t always understanding everything on the first try. What was missing though was an easily available, compact FAQ or troubleshooting guide in the software or training itself. That would have saved me time instead of calling repeatedly for small clarifications. The invoicing and payment instructions were provided but again could be simplified with better in-app help. It’s helpful but not as user-self-service friendly as I hoped.