Clear but could improve labeling for first-timers
You have done a good job keeping the overall sales and sign-up experience simple and to the point. However, I felt some of the wording in your software interface and promotional materials could be improved to make it easier for newcomers to follow exactly what each feature means. For example, the labels in the database section occasionally seemed a bit technical, which might confuse users who are not used to remote workflow tools. The training helped clarify these points, but users shouldn't have to struggle initially to understand basic terms. Similarly, the billing and payment descriptions were mostly clear but would benefit from standardised wording to avoid any possible misunderstandings. You have efficient channels for telephonic support, which I found easy to reach for help or explanations. Sign-up and invoicing were straightforward, and the process flowed well, but a little polish in the way you present information would make a real difference. So my verdict is that your approach is on the right track but needs some refining in how you communicate and label features. The experience is positive overall but not perfectly smooth or intuitive for those without prior knowledge, something that you could address in your next updates.