Clear but could be more intuitive overall
I found the support and communication generally clear, but sometimes the wording and labels within the software felt a bit confusing. The naming of some features in the dashboard didn't always seem to match what I expected from the training, which caused some hesitation as I navigated the various tools. Telephonic support was friendly and helpful, and they explained things in a way that made sense once I asked, though at first it took me some time to phrase my issues in the right terms. Automatic updates worked well and I liked that they minimized disruption. The invoicing process was straightforward and easy to follow, which was a relief. Overall, the whole experience felt functional but not particularly intuitive, so I’d say it’s decent for those willing to invest a bit of time in getting to know the system.