Clear billing was good, but support left much to be desired
I want to be direct here about my experience with WFHI’s payments and billing processes. On the positive side, the invoicing was clear and accurately reflected what I signed up for, so I’m grateful that part was straightforward. However, when I needed help understanding some aspects of the payment schedule and wanted to ask a few questions, I found the support to be less responsive and quite frustrating. It took longer than expected to get through on the phone, and when I finally did, the explanations were not very thorough. You really need to make sure your support team is better equipped to handle these queries because it’s a sensitive area. The automatic updates didn’t cause any issues, so that was fine, but the lack of proactive communication about payments made me uneasy. I felt left in the dark for some days, which is not what I hoped for from a service aiming to assist remote workflows. Overall, while the technical side of billing was efficient, the human support element during billing and payments really needs improvement from your side.