Clear billing instructions took some effort
I found the billing and payments explanations by WFHI generally clear, though it did take some effort on my part to navigate their invoicing system initially. The step-by-step instructions provided during sign-up helped me understand the process more, but I wish some points were laid out even more simply. For example, the timing of automatic updates to invoices was not immediately obvious to me, which caused a bit of confusion when I checked my account early on. Despite that minor reservation, the telephonic support helped clarify these questions once I reached out, and the staff were patient. Overall, the clarity of billing information is quite good once the initial setup is done. Just the onboarding and the learning curve there felt like it could have been made smoother with a bit more upfront detail in the payment flow.