Clear billing but the details left me guessing
The billing process was explained to me in a friendly and warm manner which made it easier to engage with initially. On the good side, I understood that payments were set up monthly and there was an invoice sent by email regularly. They do highlight the update charges and subscription fees, which is positive for clarity. However, I found some of the finer details not so clear right away. For example, it was not entirely obvious how extra features or add-ons would affect the next invoice and if training sessions after the initial ones were included or separate. I appreciated the warm approach from support when I asked but still felt the explanation could have been more upfront and detailed to avoid confusion. I would say the billing system is fine but the onboarding could include more transparent information about ongoing charges especially regarding extra features or updates. This would improve confidence in what I was signing up for.