Clear at times, yet sometimes frustratingly vague
My experience with WFHI’s sales and pre-purchase process left me with mixed feelings. Initially, the information provided seemed clear enough to make an informed decision. The product descriptions and feature lists were fairly straightforward. However, as I dug deeper to understand the finer details about the software and training contents, I found some explanations lacking. There were moments where I had to guess or seek clarification since not all aspects were covered fully or in plain terms. Repetitive queries to the team felt necessary to get consistent answers, which was a bit tedious. On one hand, I appreciate that they were responsive to my questions, but on the other, the overall communication could be more streamlined and less fragmented. The payment and invoicing parts were adequately explained but were somewhat standard and uninspiring. For someone who wants everything laid out transparently from the start, I’d suggest improving the clarity and completeness of information before purchase. It did not feel completely smooth, making it harder to get a firm grip on what to expect with the software and training journey beyond the initial introduction.