Clear answers but some gaps remain
Overall, the communication was clear enough to get me through most of the onboarding process, but some details could have been made more explicit. For example, the explanation about how the calling tools sync with the database was straightforward and helped me use the dialer efficiently. However, when I tried to understand the automatic updates process, it was less clear, and I felt I needed to call support multiple times to clarify. The telephonic support was responsive but sometimes repetitive, which made it harder to focus on the actual solution. On the plus side, the invoicing and payment steps were well-explained and smooth, which made the initial sign-up less stressful. Overall, the instructions did help but occasionally left me guessing, especially during the more technical parts of training. I would say it’s a solid experience with room for improvement in how they communicate the software’s more complex features.