Clear and logical sequence - my verdict
Before purchasing the software and training, I carefully observed the sales steps provided by WFHI. The sequence was fairly logical: initial sign-up, software demo, detailing of training options, and then invoicing. This structure helped me understand what to expect and prepared me for the onboarding process. While some steps felt a bit rush, like the signing up for priority support which came somewhat unexpectedly, the clarity of descriptions overall made up for that. The pre-purchase explanations gave me an idea of the dialer and database features, allowing me to gauge if they met my needs. On the other hand, I found that while the sales team was polite, they could have been more transparent about invoicing timelines and payment methods. Still, I appreciated that the automatic updates were discussed early on, as I value seamless software evolution. Telephonic support availability was also communicated well. The entire sales process was smooth, within a sensible order that made buying less intimidating. So, in the end, I do think the steps made sense, though a bit more detail upfront about payment processes would improve the experience.