Clear and confident support, but no proactive follow-up
I felt really confident by the time my support calls ended because the team directly addressed my issues without beating around the bush. They were practical and quick in diagnosing the problems related to the dialer and database features. The telephonic assistance was consistent and made me trust the software was designed with real user considerations in mind. However, something was missing—there was no proactive follow-up after our conversations. I had to initiate every call myself to check on updates or further help. This made me feel like the support side could improve by being more attentive beyond the immediate query. The sign-up, invoicing, and payment process all went smoothly, which strengthened my overall positive impression. Still, the lack of proactive communication made me somewhat cautious about how dependable ongoing assistance would be in the long run.