Clear about pros and cons: didn’t quite match my hours
I’d hoped this might fit better around the hours I actually work, but after going through the sales and pre-purchase information, I found it wasn’t what I expected. The sign-up process was straightforward enough, and the invoicing clear, but the software seems geared more towards a regular, fixed schedule rather than the flexible or part-time hours I keep. I asked about this during the pre-purchase stage but felt the answers didn’t fully address my actual needs. It’s frustrating because I liked some features like the automatic updates and the database was quite comprehensive. However, the dialer and calling tools didn’t really match well with my uneven work hours, so I couldn’t use them effectively. It feels like a good fit for some types of remote workflows, but not so much for mine. I was expecting a bit more clarity on this before buying and wish there had been a better fit from the start. On the plus side, I found the billing transparent and support polite even though they couldn’t solve my main concern.