Clarity was missing, felt like a confusing mess
From the initial sales pitch and pre-purchase communication, I found the explanations vague and unclear. The information about what exactly the software and training included was scattered and not straightforward. There seemed to be an assumption that I already understood many technical terms, which I did not. When I asked questions, the answers were sometimes indirect or overly technical, leaving me even more confused. The sign-up and payment instructions were also not smooth; invoices and payment confirmation details felt complicated. Overall, the whole process felt like a confusing mess with poor communication and little helpful guidance, which is disappointing for what should have been a clear service offering. It made me hesitant about proceeding further with their services, as the lack of clarity affected my confidence in the product as a whole.