Clarity Was a Big Problem Throughout Training
From the start, I struggled with the way training was delivered. The explanations were often unclear, which made understanding the software features hard, especially regarding the calling tools and database integration. The trainers seemed to rush through important concepts without ensuring I grasped them fully. That lack of clarity meant I had to revisit sessions multiple times, eating up valuable time that could have been saved. What little was explained well were the updates and how to handle invoicing, which provided some relief. Despite this, the overall onboarding felt disorganized and confusing due to poor communication. Even telephonic support couldn’t completely fix these gaps since some answers were vague. The small positive was that the payment process was straightforward, but that alone isn’t enough. I expected clearer training since this is vital to use the software effectively. Honestly, the unclear instructions were the biggest issue that kept me from establishing a smooth workflow early on and made me question continuing at times.