Clarity missing mostly, but sign-up was okay
Before purchasing the WFHI software, I went through the sales and pre-purchase information expecting things to be clearly explained. Unfortunately, I found the descriptions pretty vague at times, especially about the training and ongoing support. The details about the calling tools and database access were not very transparent, which made it hard to set expectations properly. At least the sign-up and initial payment process were easy enough to understand and complete, so that part stood out as a positive. The invoicing system also seemed straightforward and consistent, which I appreciated. However, the rest of the information about software updates and telephonic support felt a bit too general or scattered to be reassuring. I wished there was more concrete guidance before purchase, maybe a detailed walkthrough or sample of the dashboard for potential customers. Overall, warm approach but more clarity would have helped avoid unease for someone new to these systems like me.