Clarity missing in sales terms and labels
The sales material and pre-purchase info were difficult to follow because the terminology and labels used were quite confusing from my perspective. I often found myself guessing what certain features or packages included, which made me hesitant about signing up. There was a lack of straightforward explanations for terms related to the database and calling tools, and no clear descriptions on how invoicing would work. This ambiguity added to the frustration when trying to decide if this service matched my needs. I expected more direct, user-friendly language that would have helped me make a quicker, more confident decision before purchase.