2 out of 52 of 5Verified purchaseTraining and onboarding
Clarity in training left me putting in extra time
I found the training and onboarding process with WFHI to be lacking in clarity which compelled me to spend considerably more time than I had planned just to understand their system. Instructions were sometimes vague or incomplete, causing me to revisit modules multiple times. The explanations for some features such as the call dialer and the database integration left certain aspects ambiguous, which is frustrating when trying to maintain a consistent schedule. Although telephonic support was available to clarify points, responses were not immediate and sometimes generic. This forced additional effort on my part to piece together practical knowledge from scattered information and delayed effective use of the platform.