Clarity in explanation needed badly
I tried to understand the sales and pre-purchase information thoroughly, but I found the explanations somewhat unclear. On the positive side, the initial sign-up seemed straightforward and the invoicing process seemed transparent at first glance. The training introduction was brief but tried to cover the basics well. However, many aspects about accessing the software tools and database features were only vaguely described. This lack of detail caused some confusion during onboarding, which made me hesitant about continuing. Although support was available to clarify doubts, even they seemed sometimes unsure or slow to provide clear guidance. The one thing that stood out was how poorly the day-to-day behaviour of the dialer and calling tools was explained upfront, which disrupted my expectations. In the end, I felt that a more precise and detailed explanation at the sales stage would have helped me prepare better and saved time during setup. So while there were some good points, the overall unclear communication left me disappointed with the process.