Clarity in billing was the one bright spot
The sales process had some confusing terminology that made it hard to understand exactly what I was paying for. Labels on the different software modules and training options were inconsistent, which created some doubt over what the full package included. When I inquired, the responses were polite but didn’t always clarify the differences between features like the dialer, database, and support tiers. However, one thing I must say was smooth was the invoicing system. The bills were generated clearly and on schedule, which made it easy to handle payments without worry. The sign-up process itself also went through without any problems. While I appreciated the clear invoices, I felt the initial product descriptions could be improved for better clarity. That said, the telephonic support was willing to help navigate these confusions when I called in.