Clarifications took effort, but some parts were straightforward
I went into the WFHI platform expecting a clean overview of how the product works and how payments and invoicing would proceed, but initially the explanations felt somewhat sparse. It took time and multiple calls to support before I could understand the full scope of the training and onboarding process. The sales team answered questions but sometimes I had to ask several follow-up questions which made the effort feel longer than I anticipated. On the positive side, once I was through with initial clarifications, using the dialing tools and database features was fairly intuitive. Also, invoices arrived on anticipated schedules. The automatic updates ran smoothly without manual intervention. So in sum, the early part required more patience than I thought, but the actual software behaved as I had hoped which balanced out my impressions overall.