Certain terms were clear, but support might be needed again
While using the WFHI software, I noticed that some of the labels and terms were well thought out and made navigation relatively straightforward. However, during the course of setting up the dialer and integrating the database feature with our workflow, a couple of terminology choices caused some confusion that slowed down progress. These bottlenecks required multiple references back to the training material, which was fairly comprehensive but not always perfectly aligned with the real interface wording. Given this, I anticipate I may need to seek further help next time I attempt onboarding a new team member or reactivate certain software modules. The part that went well was that once past the initial confusion, the updates and telephonic support worked smoothly. Still, to ensure efficiency, better synchronization of terms between training content and software labels would be beneficial.