Cautious but ready to reach out again if needed
I reached out to the telephonic support a few times during my week using the software. Overall, the communication was clear and the responses addressed the issues I faced with the dialer tool and certain database syncing. However, sometimes the wait for an agent to answer was longer than I expected, which was a bit inconvenient during a busy work session. Still, the agents were patient and helped me navigate some updates that had been automatically installed, which was useful. I'm fairly confident I know where to turn next time I have questions, so I probably will not need to check the manuals as much. The sign-up and invoicing process was straightforward, and payment confirmation came quicker this time than in some other software subscriptions I have used. If I had to sum up my feelings, I’d say the support is solid but could be faster at connecting. This experience means I would not hesitate to reach out again, knowing the communication will be helpful even if it takes a little while to get through.