Calmly positive but response thoda slow laga
Mujhe overall response time se ek thoda alag feeling hui, jo theek-thaak thi. Jab main unse pehle enquiry ke liye contact kar raha tha, toh log generally polite aur clear the, lekin kabhi-kabhi mujhe laga ki reply thoda slow aa raha tha. Jo jo sawaal main poochta tha, unka jawab toh milta tha, par timing thoda consistent nahi tha. Aap soch sakte hain ki shayad unke paas bahut saare customers hain, isliye wo immediate response nahi dete. Par mere liye ye thoda important tha kyunki main jaldi decision lena chah raha tha. Phir bhi communication ka level achha tha, aur unhone mujhe detailed information di regarding software features aur training modules jab main onboarding ki taraf badh raha tha. Overall experience positive tha, lekin agar response time thoda better hota toh aur accha lagta.