calls helped but follow-up support left me unsure
The one thing that went well was the initial telephonic support when I was trying to understand the software features; the person I spoke to was patient and explained the database and dialer tools quite clearly. Unfortunately, after that, when I needed more help with setting up the automatic updates, I didn’t feel confident the support team followed through properly. Calls would sometimes drop or I would have to wait a long time for a callback that never happened. The invoicing process was straightforward but the uncertainty around ongoing support left me doubtful about relying fully on their services. Signing up was not difficult, but the lack of consistent follow-up on more technical questions put me off. Overall, while the human support interaction was fine at first, the continuing communication issues made me feel less confident about using the system for long term without hitches.