Calling tool worked at the right time but full access was inconsistent
My experience with the software has been a mix of positives and negatives, particularly regarding access and timing. There was one specific moment last week when I scheduled a call using the dialer feature for my usual working hours, and it functioned exactly as expected—calls connected smoothly with minimal delay, which was helpful. However, outside those hours, the access to the database feature was occasionally slow or temporarily unavailable, which caused some disruption in pulling client information. I am not fully sure if this is related to automatic updates or server issues but it was frustrating when it happened, given how much I rely on that feature during the workday. On other days, the software seemed to fit my workflow fairly well, but these connectivity hiccups reduced my overall efficiency. Communication with support on these access issues was polite, though resolution took longer than I hoped. I found the initial training decent but could have included more on troubleshooting these types of technical interruptions. Although the calling tool usually met my scheduling needs, the inconsistent access to the database during working hours remains a concern preventing a fully positive rating at this time.